Job Information
BIC Corporation Customer Logistics in Shelton, Connecticut
Customer Logistics
5011
Supply Chain
Shelton, CT, US
For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.
As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.
Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.
It's a colorful world - make your mark by joining the BIC team today.
The Customer Logistics is responsible for account management and maintenance of orders to ensure successful processing; as well as answering phone calls and email inquiries. The Customer Logistics is tasked with ensuring the satisfaction of the customer with the fill rate, service level and OTIF.
Responsibilities:
Ensure EDI orders are coming through successfully and accurately, using complete knowledge of systems.
Work closely with Sales regarding price discrepancies
Proactively resolve product availability issues to ensure the highest fill rate possible.
Work closely with Distribution regarding additional specifics needed to fill backorders.
Utilize department reports to service customers’ needs and meet on time and fill rate goals
Deduction management of compliance penalties, reviewing deductions for validity and disputing as necessary
Process Return Goods Authorizations
Expedite orders as required.
Other duties as required.
Qualifications:
Associate degree a plus
Minimum of two years of related experience
Strong work ethic and sense of urgency
Excellent Communications Skills
Strong research and analytical skills
Strong customer service skills and desire to ensure our customers’ needs are met with the highest service possible.
EDI Experience required
Knowledge of JDE a plus
BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.
BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means